• Willis Towers Watson
  • $115,530.00 -170,900.00/year*
  • Buffalo , NY
  • Information Technology
  • Full-Time
  • 130 Rapin Pl

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**The Role**

As a Strategic Operational Support Analyst, you will be a high-profile representative of our Operations Team who develops a deep understanding of all our operational roles and processes, as well as product capabilities. You'll apply that knowledge to a variety of tasks with an overall goal of continuous improvement in client satisfaction and operational efficiency.

+ Generating, testing, and communicating output from assigned audits using various data sources, including internal database accessed via SQL, front-end reports available accessed via web application, and 3rd party data received from clients via Excel spreadsheets

+ Identifying operational opportunities for process improvements using Selenium and then collaborating with operational teams to implement the Selenium-based process improvements

+ Assisting in the research, documentation, quantification, communication, and clean-up efforts of system defects, configuration issues, and other anomalies that result in inaccurate system data.

+ Complete SQL queries on internal database based on management requests

+ Maintain internal software applications to ensure success of continued business operations

+ Executing and auditing results of existing Selenium scripts to complete routine tasks

+ Ability to complete Willis Towers Watson Software Developer training program.

Note: Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity

**The Requirements**

+ Entrepreneurial Drive: Ability to brainstorm, nourish, and execute an idea start to finish

+ Relationship Skills: Ability to leave positive impressions through various communication channels, including face-to-face, with internal and external stakeholders

+ Team-first Attitude: Willingness to deviate from normal work for random assignments

+ Confident and Adaptable: Ability to quickly assess and adapt to changing circumstances with limited managerial direction and guidance

+ 2+ years' experience in employee benefits and/or benefits administration technology

+ 1+ year experience working with SQL technology

+ Desire to expand technical capabilities in SQL, Selenium, and C+ programming.

Equal Opportunity Employer/Vet/Disability at
Associated topics: .net, algorithm, c c++, c++, develop, devops, java, matlab, software engineer, sw

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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