Job Summary: Reporting to the Transportation Manager or designated manager, will direct activities involved with Transportation operations to include coordinating the movement of Fleet Lease, Factory and Consignment vehicles to and from the auction in accordance with corporate and CarsArrive guidelines and to ensure maximum production volume in the most profitable manner. Must know, practice and ensure that company policies and procedures and state or federal laws are followed.
Responsibilities and Duties include but are not limited to the following:
1. Provide excellent customer service:
Make sure customers receive prompt, efficient and courteous attention.
Act as point of contact for transportation within the local auction and ensure customers receive prompt, efficient and courteous attention. Notify Transportation Manager of any delays or discrepancies in arrival times for vehicles.
Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
Resolve any customer complaints in a friendly, courteous manner and advise management of all serious complaints or incidences.
2. Perform dispatching/scheduling services:
Assist the CarsArrive team with coordination of transportation activities between the auction, customer, office and/or drivers to ensure the department can function in the most efficient and profitable manner.
Assist the CarsArrive team with coordination of vehicles to the required destination.
Assist with proper staffing relating to the volume of pick-up and delivery orders. Coordinate with Auction Drivers to ensure vehicles are picked up in a timely and efficient manner.
Properly dispatch loads for the correct arrival time and location.
Follow-up with dealerships/customers to ensure inventory has arrived safely and on time.
3. Other responsibilities:
Act as the Specialist and strive to follow the CarsArrive manual to attain department goals.
Work with CarsArrive team and the corporate Transportation department to reduce network costs and improve service.
Facilitate the Department of Transportation items for the auction.
Ensure proper follow-through on all directives, bulletins, schedules and accounting from the CarsArrive team and corporate Transportation department. Maintain a good flow of communication with CarsArrive team and all other related personnel.
Report area conditions that may threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss of damage to any property. All incidents should be promptly reported to the designated manager.
Inform designated manager of all breakdowns and maintenance needs immediately. Ensure good preventative maintenance.
Practice and promote company values.
Transportation Lead Qualifications:
High School Diploma or GED required.
One (1) to Two (2) years of Transportation industry experience preferred.
Must be computer literate and competent in MS Office products.
Must be self-motivated and able to work with minimal supervision.
Must be able to lift 20 lbs. or less on a frequent basis.
Must be qualified to operate a motor vehicle and possess a valid drivers license.
Must be able to drive vehicles with either standard or automatic transmissions.
Effective customer relations, communication and interpersonal skills required.
Ability to understand and adhere to Company policies in all areas.
Physical Requirements and Working Conditions :
The physical activity requirements of the position are from Medium to Heavy Physical Work
Constant standing, watching, touching and listening
Potential running, jumping, yelling, or other rapid or forceful movement in emergency situations
This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards, such as electrical current , moving mechanical parts, exposure to hot equipment and cleaning and pesticide chemicals; and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations..
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
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Associated topics: dispatcher, fleet, fleet management, management, manager, manager trainee, operations manager, service manager, technician, union