• Key Bank
  • Buffalo , NY
  • Customer Service/Call Center
  • Full-Time
  • 130 Rapin Pl

Lead Specialist (Collections)inBuffalo, NYatKey Bank- Corporate
**Date Posted:** 7/30/2019
**Job Snapshot**
+ **Employee Type:** Full-Time
+ **Location:** 4224 Ridge Lea Road Buffalo, NY
+ **Job Type:** Banking
+ **Experience:** Not Specified
+ **Date Posted:** 7/30/2019
**About Us**
Headquartered in Cleveland, Ohio, KeyCorp (Key) is one of the nation s largest financial services companies. Key provides investment management, retail and commercial banking, consumer finance and investment banking products to individuals and companies throughout the United States and, for certain businesses, internationally.
Our goal is to be the best regional bank in the U.S. What that means is we put our clients needs first and take a customized approach to meeting those needs. At Key we ve made a promise to our clients that they will always have a champion in us. To deliver on that promise, we re committed to building a team of engaged employees who do the right thing for our clients and help them achieve their financial goals each and every day.
**Job Description**
Responsible for managing an assigned portfolio of commercial loan products, mitigating loss situations, thereby reducing Bank risk and maintaining customer relationships.
Primary Responsibilities
Incumbent may perform any or all of the following functions: Initiate contact with consumer borrowers handling the highest degree of delinquency accounts, assessing the prospect of repayment, and arranging repayment schedules or other solutions such as: Loan Workout, Alternative Lending, Reages, or Extensions. Investigate and conduct in depth research and account review on high-risk loans. Analyze financial statements and loan opening documents to assess the likelihood of recovery. Identify suspect situations (i.e. fraud, lack of insurance) and investigate exposure, escalating issues to management along with course of action taken. Perform skip tracing. Utilize internal collections systems and accounting systems for all loan types. Identify and resolve the more complex problematic account situations. Understand the workflow necessary for account maintenance/corrections through to resolutions. Follow up on all customer inquiries. Compile information and analyzes the account files for repossession and foreclosure recommendation. Perform additional duties as requested by management. Works under general supervision. Has contact with internal supervisors and externally with customers and service providers.
Required Qualifications:
High school diploma or equivalent
One or more years of customer service or collections experience
Proven ability to stay focused in a continuous process flow and keep pace within work team
Analytical skills
Communication skills
Computer proficiency
Customer service
Detail oriented
Interpersonal skills
Multi-task
Problem solving
Preferred Qualifications:
Associates Degree or Bachelors Degree
Two or more years of collection and accounting experience
Familiar with skip tracing software, BK servicing systems
Knowledge of State and Federal regulations and Bank policy for all states that the Bank conducts business in
Good understanding of the bank's operations and systemic functionality
Good understanding of collections servicing systems
Functional expertise in all products serviced
Ability to be a team player
Project positive and friendly attitude
Strong communication and time management skills
Strong negotiating skills
Detail and goal oriented
Familiarity with quality programs such as Six Sigma, ISO 9000, TQM, etc.
Experience with automated dialers and CACS/CAS
Competencies/Skills:
Excellent interpersonal and motivation skills
Demonstrated ability to handle change
Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
Ability to multi-task
**FLSA STATUS:** Non-Exempt
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
36804BR
Associated topics: accounts receivable, bilingual, biller, commercial, consumer, due, finance, loan, mortgage, overdue

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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