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Job Description

Job Responsibilities and Duties:

1. Perform duties in compliance with all contractual customer, contractor and supplier agreements.

2. Handle the needs of specific commercial accounts
3. May assist in educating the C.R. Writers on SOP for each account.
4. Assist in generating and approving work orders for the Mechanical Services Shop, Body Shop and Detail Shop, and with data entry of repairs. Verify that repairs are completed and charges submitted.
5. Verify vehicle announcements and reports are accurate for pre-sale.
6. Determine which vehicles need outside orders (dent demon, glass, etc).

7. Make recommendations for value added repairs based on customer guidelines and expectations.

8. Develop and maintain strong relationships with commercial accounts representatives for assigned accounts.

9. Work on additional assigned commercial operational duties as needed (numbering cars, sign offs)
10. Act as a liaison between the auction and designated accounts as needed.
11. Determine certifications and grades for vehicles.
12. Walk fresh inventory, grade and mechanical cars with Rep. Recommend repairs to generate revenue.
13. Walk all vehicles with Reps prior to sale checking the quality of Recon.
14. Assist the Manager in monitoring and ensuring compliance with all contractual customer, contractor and supplier agreements in conjunction with the accounting department.
15. Any other duties assigned by the General Manager or designated manager.

General Employee Responsibilities:
20. Standards of Conduct:
a) Provide prompt and courteous service at all times. Maintain a high level of customer service and successful conflict resolution.
b) Perform customer service transactions as described in the account contract, including detailed knowledge of Body shop work and or vehicle repair.
c) Be familiar with procedures for handling all aspects of customer service with limited supervision and sustaining and efficient independent schedule and work flow.
d) Make sure customers receive prompt, efficient and courteous attention from all employees.
e) Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or designated manager of all serious complaints or incidences.
f) Maintain a professional appearance and a neat work environment consistent with the Employee Handbook, while balancing inside and outside work.
g) Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
h) Advise the designated manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.
i) Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.

Educational Requirements and Qualifications:

High School Diploma or GED required. At least one (1) year Account Management and one (1) year auto auction experience preferred. Must be qualified to operate a motor vehicle and possess and maintain a valid drivers license.

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Benefits : Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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