HELP USA??s vision is a country of empowered communities where everyone has a safe and stable place to call home. We are one of the nation??s largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. Every year, we serve 25,000 people in our 54 programs and residences across five states, and we continue to grow. HELP USA runs homelessness prevention programs, manages emergency and transitional shelters, and builds and operates affordable permanent rental apartments. At HELP USA, we believe that creating and maintaining housing stability is the most important step towards a safer, happier, more productive life. HELP USA () is one of the nations largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, survivors of domestic violence and other people facing homelessness. Our mission is to provide housing and supportive services that enable the homeless and people in need to become and remain self-reliant. We see housing as the beginning of a community-building effort, not the end-point. And we envision a world where safe and stable housing is a starting point for everyone. Since opening our first homeless shelter in New York in 1986, HELP USA has grown into a national organization that develops and manages permanent supportive housing, operates shelters, and runs homeless prevention programs. With an annual operating budget over $125 million, we currently serve nearly 25,000 people per year and provide 4,000 units of permanent and transitional housing in over 50 programs and residences across six states. As part of our 30-year commitment to families and individuals in need of safe, stable homes, we continue to grow on a steady trajectory. Position Overview HELP USA is seeking a Chief Operating Officer who will report to the President/CEO and oversee all programs and government contracts in four areas: transitional housing for families, transitional housing for single adults, homelessness prevention programs, and domestic violence services. This includes supervision of all social services and physical operations of 35 programs and program sites primarily in the Greater New York City area, that employ over 1,000 people in total. There is tremendous variety in HELPs portfolio of programs, including idiosyncratic buildings and unique contract requirements for nearly every program and requiring great flexibility. In addition to a strong compensation and benefits package, this position offers opportunity for advancement within HELP USA. Responsibilities will include: Ensuring that all programs achieve their programmatic goals and objectives and comply with contract requirements of funding agencies. Maintaining strong, positive working relationships with HELPs many local, state, and federal funders. Addressing the many and frequent crises that arise regularly in the management of multiple transitional housing facilities and homeless service programs. Providing leadership and mentoring for a staff of six direct reports, including support for and understanding of the challenges of each ones responsibilities. Direct reports include four Senior Vice Presidents/Vice Presidents overseeing HELPs 35 programs, Vice President of Safety, and Vice President of Facilities Management. Serving as a member of HELPs highly collaborative, five-person Executive Leadership Team, which includes the Chief Executive Officer, Chief Financial Officer, Chief Administrative Officer, and Chief Real Estate Officer. Contributing to the grant writing process to enable HELP to be awarded new program contracts and have existing contracts renewed. Promoting and supporting the organization at policy and advocacy meetings, both local and national. Preparing and presenting material to and working professionally and effectively with HELPs Board of Directors and multiple funding agencies. Exercising fiscal responsibility to ensure that all programs operate within established budgets. Adapting and redirecting course in the rapidly changing and fluid environment of homelessness policy and funding issues. Requirements Commitment to the mission of HELP USA to end homelessness through housing, prevention, and shelter. If not already possessed, a willingness and ability to quickly learn the intricacies of homeless services and prevention. Minimum of 15+ years experience, including experience in social services, preferably homeless services or other residential programs, and at least five years of meaningful management experience overseeing multi-disciplinary teams in multiple programs concurrently.
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