Technical Service Specialist

BASF in Syracuse, NY

  • Industry: Customer Service/Call Center - Help Desk
  • Type: Full Time
position filled


At BASF , we create chemistrythrough the power of connected minds. By balancing economic success withenvironmental protection and social responsibility, we are building a moresustainable future through chemistry. As the worlds leading chemical company,we help our customers in nearly every industry meet the current and futureneeds of society through science and innovation. We achieve this through ourcommitment to continuous improvement and operational excellence, which gives usthe opportunity to set and deliver on ambitious, long-term goals.

We provide achallenging and rewarding work environment with a strong emphasis on processsafety, as well as the safety of our employees and the communities we operatein and are always working to form the best teamespecially from within, throughan emphasis on lifelong learning and development. This allows for our employeesto innovate and generate new ideas, put them into action, and gain insightsfrom them to further advance our collective expertise.

And we are constantlystriving to become an even better place to work. BASF has been recognized as a 2020 Best Employer for Diversity byForbes. We strongly support the spirit ofcollaboration through effectively involving team members and colleagues fromother relevant units when developing and executing strategies and projects.Come join us on our journey to create solutions for a sustainable future!

TechnicalService Specialist (2000743) Upstate New York

Where the ChemistryHappens

Weare seeking a professional like you to supportthe upstate New York areas of Albany, Rochester, Syracuse, and Buffalo and workwith automotive refinish paint customers to support growth and increase ourmarket share. In return for innovating and pushing yourself and your team to bethe best every day, you will have your accomplishments recognized and rewarded,get amazing growth opportunities, and you will know firsthand what it feelslike to be surrounded by a global network of other brilliant colleagues.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Formula for Success

  • Leveragingyour education and sound product and technical knowledge, you will providetechnical support to customers, including distribution and collision centers.
  • Demonstratingyour automotive paint experience along with your ability to conduct trainingprograms and lead product demonstrations, you will conduct training in areasincluding but not limited to, product demonstrations, troubleshooting, andcolor matching.
  • Communicatingacross the Refinish organization, you will work to drive customer retention,competitive conversions, and improved product performance, and development ofnew products.
  • Your ability to troubleshoot technical issuesincluding application and color matching in collision centers will be essentialas you partner with the R&D lab to identify and solve product complaints.
  • CreateYour Own Chemistry: What We Offer You

    Adding value to ourcustomers begins with adding value to you. You@BASF is the suite of benefits,perks, programs and unique opportunities we offer to support youthe wholeyouin all stages of your life and career. With you@BASF, you create your ownchemistry.

    The total rewards thatyou receive as a BASF employee go way beyond a paycheck. From competitivehealth and insurance plans, to robust retirement benefits that includecompany-matching contributions, to making sure you never stop learning, webelieve investing in you is investing in our success. Working for a large,global organization, youll have a chance to grow professionally andpersonally, expand your network and build a rewarding and dynamic career.

    BASF providesinteresting and challenging learning and development opportunities to help youmake the most of your talents and your job.

    Associated topics: assist, deskside, desktop, front desk, help desk, network, pc, systems administrator, technical support specialist, technician ii

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