Shift Supervisor (Full-Time)

  • Arcade, NY

Employment Type

: Full-Time

Industry

: Non-Executive Management



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Position Summary

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone's expectation. Shift Supervisors exceeds customer's expectation by delivering a WOW! Customer shopping experience on assigned shifts by Living the Pledge every day.

Position Responsibilities

* Assists Store Manager with supervising, training and developing store personnel
* Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager's absence, on assigned shifts
* Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
* Delegates and ensures store merchandising tasks are completed in a timely manner
* Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
* Ensures all company policies, and loss prevention procedures are followed
* Utilizes ZNET to help customers locate merchandise or find suitable alternatives
* Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
* Monitors cash flow, inventory and security control
* Maintains sales productivity, store appearance and merchandising standards
* Conducts and reviews all opening and closing procedures
* Manages emergency situations and conduct proper emergency procedures
* Follows proper accident procedures
* Provides feedback regarding AutoZoner performance to the store manager
* Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
* Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
* Processes returns and effectively manages inventory
* Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
* Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Position Requirements

* High School diploma or equivalent
* ASE Certified preferred
* Demonstrates high level of integrity
* Excellent communication and decision making skills
* Ability to drive customer service




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